The future of aviation: automation, ancillaries and customer delight

The storm around flight refunds and exchanges during the coronavirus pandemic is leading airlines to redouble their automation efforts in more ways than one. Looking to be at the forefront of this innovation when the industry begins to recover is aviation technology firm Duffel, which by the end of 2019 had raised $51-million and signed partnership agreements with 18 carriers including British Airways, Lufthansa Group, Cathay Pacific and American Airlines.  

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