Duffel: helping new entrants to bag a flight and crack CX

Steven Domin, the CEO and founder of Duffel, stumbled into creating what the press release proclaims is “the biggest shakeup of the travel sector since the launch of budget air travel” sort of by accident. He was trying build something “fairly unambitious” – a weekend getaway website that involved some element of machine learning to determine preferences of past trips, and included flight and hotels.

“I thought this would be the hardest part,” he says. But he quickly discovered that the worst bit was getting access to the reservation systems for searching flights and hotels.

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