2020: Inspire Journeys, Connect the Trip, Crack CX

The fragmentation of the customer journey remains one of single biggest challenges facing travel brands in 2020, but it is certainly not the only one. As the new decade dawns, travel companies must continue to seek innovative partnerships, invest in the latest technology, and approach collaboration in fresh and forward-thinking ways. At all times, they must remain focused on one thing: the customer experience.

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