Category Archives: Travel

Hotels versus airlines, and when needs converged

Tom Bacon understands that there are fundamental differences between airlines and hotels that cannot be ignored, but there are also some similarities

The travel sector spans a wide gamut of industries – from airlines to hotels and vacation rental companies to trip planners, metasearch engines and online travel agencies. As travel conferences, like those run...

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How to turn your AI into the grandest lobby boy of all

In a guest post from Frank Reeves, a speaker at EyeforTravel Europe last week, he attempts to demystify what artificial intelligence actually means for hotels

“What is a lobby boy? A lobby boy is completely invisible, yet always in sight. A lobby boy remembers what people hate. A lobby boy anticipates the client's needs before...

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China, a unique and rising mobile travel market

Sally White takes a look at how the Chinese marketing is evolving and finds that having local knowledge counts

Anyone looking at China’s travel business should bear one point in mind – just because it ranks as World No. 2 in terms on time spent on smartphones does not mean it is easily accessible. That...

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Is the travel research faff half of the fun?

At EyeforTravel last week, there was some debate about whether a quicker booking process might not make your customers happier. Senay Boztas reports

New travel companies trying to help the customer book a holiday in minutes could be missing the point.

According to Rod Cuthbert, former chairman of Viator and founder of Rome2rio, an online travel...

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